Diamond Avian Distributors


Policies and Procedures

Prices, Policies and Procedures are subject to change without notice.


Deliveries are C.O.D. only; no exceptions will be made. UPS orders are only shipped C.O.D. or with credit card payment at the time your order is placed. Add $18.00 for UPS C.O.D. orders. All discounts that you may have received will be charged back to invoices not paid within 30 days and to invoices paid with a check that has been returned to us.

Minimum Order Amounts

A minimum order amount of $100.00 is required for all UPS orders, except drop shipments. Orders not meeting this minimum will be assessed a 5% drop ship charge. Case quantities are listed; all items ordered in case quantities are entitled to a 5% discount.

Customer Service

Office hours are Monday - Thursday 9:00am - 4:30pm (ET); Friday 9:00a - 3:00p (ET).
Our customer service number is 800-353-2473.
Our dedicated fax number is 919-644-8511.

Back Orders

We do not automatically fill back orders. Please re-order all out-of-stock items.


Returns must be pre-approved by a customer service representative in order to receive credit. Our warehouse must receive all merchandise before credit is issued. Please do not make changes to your invoices; credit will appear on your next invoice. Merchandise must be in its original packaging, unopened, and in resalable condition to receive full credit. Returns are subject to a 15% restocking and handling charge when these conditions are not met. Returned merchandise that is un-salvageable or discontinued, and expired food items will be disposed of at the customer’s expense with no credit issued. Merchandise is not returnable after 30 days.

Damaged Merchandise

UPS insures all UPS shipped packages. If UPS delivery, please notify us of any damages. If LTL truck delivery, please note on Bill of Lading any damaged pallets.


Deliveries are C.O.D. only with no exceptions. We accept cash, cashiers checks, checks, money orders, check or debit cards, and credit cards including MasterCard, VISA, American Express, and Discover. A $30.00 fee will be charged for all returned checks. If you pay with a credit or debit card, payment is expected at the time your order is placed; your card will not be charged until the order is shipped or loaded for delivery.


Shipping is via UPS. A minimum order amount of $100.00 is required for all UPS orders except drop shipments. Add $18.00 for UPS C.O.D. orders.

LTL Shipping

Effective February 1, 2018 there will be a $20.00 per pallet charge for orders shipped LTL.

Free Shipping

We provide free UPS shipping* to:

  • NC with only a $400.00 order.
  • SC and VA with only a $600.00 order.
  • East Coast with only a $800.00 order.
  • Others with only a $1,000.00 order.
  • *excluding bags 10lbs and up, cages, carriers, and gallons of liquid.

Drop shipping

We will ship directly to your customer with your return address and contact information. You are responsible for the shipping costs and a 5% packaging and handling charge. This catalog provides weights of the shippable items so you can estimate the shipping charges. Weights are to the nearest pound, rounded up; minimum weight for any item is one (1) pound. Remember to consider the weight of the box and packing materials when determining shipping costs.

Handling Fee

All orders will be assessed a 3% handling fee on total order excluding any freight charges.

Food Guarantee

Food items are perishable. Please remember to rotate your stock. We pride ourselves on getting food to you with a long shelf life. We store our foods in a climate-controlled warehouse, rotate our stock with every shipment and practice rigid pest prevention and control. We guarantee the freshest foods are delivered to you. However, we cannot guarantee the sale of food items in your store. Please order wisely and rotate stock regularly to prevent having expired foods on your shelves. This will reduce unnecessary returns and help to keep our prices low.

Veterinarian Inspected and Approved

All of our bird service products are safe and healthy and are approved by our co-owner who is a Board Certified Avian Veterinarian, Dr. Greg Burkett. Feel free to contact him at BirdDoctor@gmail.com if you have any questions.